SHIPPING

Please note that all items are handmade to order and will ship within 2-4 weeks of placing your order.
All items are shipped USPS Priority mail for a flat rate. 


INTERNATIONAL ORDERS & SHIPPING

Please note that all items are handmade to order and will ship within 2-4 weeks of placing your order.
All items are shipped USPS Priority mail for a flat rate. Customs fees are not included in the shipping charge, and may be charged to you by your local customs office. Your order may be subject to VAT charges, duties, or other import charges at the discretion of your government offices.



RETURNS & EXCHANGES

Due to the made-to-order nature of our items, returns can not be accepted. Exchanges are accepted within 10 days of receipt of the item. All items must be in unworn and undamaged condition, with original packaging components. Shipping fees cannot be refunded. The buyer is responsible for postage of return (tracking required and insurance recommended as we can not be responsible for lost packages). If the product is damaged or shows signs of wear & is not in its original condition, the item will be returned to the buyer at their own expense. Please email info@kelligranahan.com to begin the exchange process. Exchanges for items that are made to order may take 2-4 weeks to ship.

Please note that custom orders are not eligible for return or exchange.

If you are ordering a ring, it is recommended to have your finger or a well-fitting ring sized by a jeweler local to you so that you can be sure the size you request is correct. We also offer a ring sizer with a credit to apply to your ring order.


CUSTOM ORDERS & WHOLESALE INQUIRIES

Please use the contact form or email info@kelligranahan.com with the details of your custom order or wholesale request. 


JEWELRY CARE

Handmade jewelry is delicate by nature and care should be taken to keep your purchase looking its best. Please avoid contact with lotion, makeup, perfume, and chemicals. Jewelry should be cleaned with a soft polishing cloth or soapy water only. Use a soft toothbrush to clean off excessive residue or build-up.

  • Sterling silver jewelry will naturally develop patina over time. If you'd like to restore a bright shine, use a soft polishing cloth but no compound or cleaning liquid.

  • Pearl and opal jewelry is especially sensitive to water and great care should be taken not to get it wet or submerge it.

  • Gold vermeil on rings will wear off over time. You may email info@kelligranahan.com to arrange to have items re-plated for a fee.